FAQs

FAQs

October 4, 2022 2023-08-24 0:22

What amenities does the chalet have?

All cottages have different amenities. Furnishings and fixtures will vary in quality and will be reflected in the rental rates. Please read our description very carefully. Some cottages have cable TV or satellite, some have nothing more than TV with a DVD player. Some cottages have internet access; most do not. Most cottages DO NOT have air conditioning, so please read the descriptions to find the right cottage to fit your needs.

What is included in the chalet?

All of our rentals include toilet paper, Paper towels dishwashing soap, laundry detergent  if needed , garbage bags, and cleaning equipment and supplies. If the cottage has a wood-burning appliance there will be a starter bundle of wood, matches and starters for winter use. BBQ’s will have Propane. All our properties have fully-equipped kitchens including pots and pans, glassware and cutlery sufficient for the number of guests the cottage will accommodate. Check the individual listing for a list of amenities and small appliances.

How do we pay for the chalet?

A deposit of 50% is required to hold the rental.
We accept most e-transfer or cash. The balance is due a minimum of two weeks prior to arrival.
Security Deposit of $250 is taken prior to arrival. The security deposit will be refunded within 7 days of check-out – barring any issues.

How do we make a reservation at this awesome property?

Reservations can be made online, through email or directly contacting the owners. Full contact information is located throughout the website.

What amenities are available in the chalet?

Our chalet is fully equipped with all the necessities to enjoy a great stay. We offer wifi and satellite tv in both the main floor and basement living rooms. The chalet is laid out over three floors with each floor offering a bathroom. The chalet is heated/ ac with a heat pump unit and sublimated with a wood burning stove for those cool nights or chilly winter days. The chalet has an expansive front deck with a bbq, and firepit on the front lawn. The kitchen is fully stocked and includes a microwave and dishwasher.

What is included in the chalet?

Our chalet include toilet paper, paper towels, dishwashing soap, and cleaning equipment and supplies. The wood-burning stove will be supplied with a starter bundle of wood, matches and starters, with wood in the wood box. A bbq on the front deck will have propane. All our properties have fully-equipped kitchens including pots and pans, glassware and cutlery sufficient for the number of guests the chalet will accommodate. All linens and towels are supplied.

Are pets allowed?

Dogs are reviewed per rental. We do not allow cats or other animals. We ask dogs be on leash at all times when on our property, kept quiet, off our furniture and cleaned up after. 

Do we have to clean the property?

There is a basic cleaning fee of $100 per stay. The fee is kept affordable as possible with the understanding that our chalet is left as tidy as when you arrive.

What if there is an issue with the property?

Small inconveniences can be expected. The Owner reserves the right to determine if the inconvenience necessitates immediate action. You will be provided a number to phone.
If you have a life threatening emergency call 911 and provide the address.

Do we take a damage deposit.

Damage not reported to us; caused by pets, or additional cleaning that is required to return a cottage to an ‘as found’ condition will be charged to the credit card in accordance with our Terms and Conditions of Rental.

Fires and fireworks

We supply a fire area and the wood. Often there may be firebans for the area. You are responsible to follow the regulations and will be fined not us. No fireworks are allowed on or near our properties out of respect to our neighbors.

Smoking

No smoking or vaping inside our property.

Snow Clearing

During the winter, snow will be removed from driveways, and shoveled away from doors. We expect renters will pitch in as required. In most areas snow clearance is undertaken by private companies who have a pre-determined schedule of ploughing. After significant snowfall it may take a few hours before snow is cleared from all the cottage roads in the vicinity of a cottage. Our chalet are all near township roads which are cleared very quickly.

How are keys obtained?

Each group will be supplied an electronic code on the day or arrival for the dead bolt on the side entrance.

Is WIFI available?

100% – the service is supplied by Bell Canada and the owner is always happy to assist with any unfortunate disruptions it is not our responsibly for any service interruptions.

Ready to book, or have questions?

Or call 613-265-6755

We strive to provide accurate information on our website, reflecting the current state of the chalet property at the time of publication. However, please note that the Owner retains the right to make necessary changes or updates to ensure the utmost accuracy and relevance of the information.

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